Most building permit applications should be submitted online through ePlans.
The following permit applications must be submitted in person at our Planning and Building Customer Service Counter located on the third floor at 300 City Centre Drive, weekdays from 8:30 a.m. to 4:00 p.m.:
- Sewer conversions
- Pre-zoning applications
- Site servicing
- Occupancy prior to completion
- Backwater valves
The following types of applications can be completed online or in person:
- Fire damage repairs
- Emergency plumbing and building repairs
If submitting in person, you must provide two copies of drawings for residential applications and three copies for non-residential applications.
Online application process
1. Create account and make permit request
2. Upload drawings
Shortly after submitting your permit request, you’ll receive an email from the City that includes your temporary project number and an invitation to upload drawings and supporting documents.
3. Prescreen review
After you upload your drawings and documents, we’ll do a “prescreen” review to ensure the minimum requirements are met. This process usually takes three to five business days.
If everything is correct, we’ll let you know what additional fees need to be paid. You can reference the Fee Schedule for a general idea of the charges.
If we still need more information, you’ll be sent a “prescreen corrections” email. All prescreen corrections will need to be made by you in order to move ahead with the application process.
4. Your application is created
Once your request passes the prescreen review and you have paid the fees required, your application will be created and we’ll send you a new application number via email.
5. Department review
Your application will then be sent for a detailed review by the relevant review groups to make sure it meets the building code, zoning by-law and other applicable approvals.
If your application is complete, the first review may take:
- 10 business days (residential applications)
- 15 business days (second units applications)
- 20 business days (non-residential applications)
Incomplete applications are not subject to the timelines listed above.
When the review is complete each review group will mark your application as either “approved” or “withheld.”
Resubmit revised or more information
If any of the review groups have “withheld” your application you will need to resubmit revised or additional information. You can view our feedback in your “Project status report” in ePlans. We’ll send you an “applicant resubmit” email telling you what to do next.
Each time you submit revisions to your application it could add four to eight weeks to the process.
6. Permit issued
Once your application is approved by all the review groups, you’ll be notified via email that your permit and approved drawings are available to download in ePlans.
We’ll also mail you the original building permit notice and building permit card.
Cancel your building permit
If you no longer wish to proceed with your construction project and would like to cancel your building permit request, application or the permit itself, please email one of the following forms to email@example.com.
An inspection may be required prior to cancellation.
If you have any questions or need help, please call 311 (905-615-4311 from outside City limits) or email firstname.lastname@example.org.