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Submit a Freedom of Information request

A Freedom of Information request is a way for you to ask public-sector organizations for information.

Before you submit a request

Contact the department responsible for the records you want and ask them for the information or call 311 if you don’t know who to contact about your request.

How to submit a request

Complete the Access or Correction Request and submit it in person or by mail, to the address below with the $5 application fee payable to City of Mississauga.

Office of the City Clerk
City of Mississauga
300 City Centre Drive, 2nd Floor
Mississauga, ON L5B 3C1

How long it takes

  • We’ll respond to your request within 30 days. If we need more time to respond, we’ll contact you within the 30 days to explain why we need more time.
  • We usually respond to requests for drawings or plans within 10 business days

Municipal Freedom of Information and Protection of Privacy Act

The Act gives you the right to get general records from municipalities. Under the Act, municipalities must protect personal information contained in their record.

Any personal information other than yours will be suitably edited out from the records you request to protect the other person’s privacy.

Read the full text of the Municipal Freedom of Information and Protection of Privacy Act.

Cost

An administration fee of $5 payable to the City of Mississauga plus any additional costs for preparing and shipping the request.

If we think your request will cost more than $25, we’ll give you a free estimate before starting the request. If we think it will cost more than $100, we may ask for a deposit of 50% of the estimate before we start the request.

Cost of common request formats

Manual record search: $7.50 per hour

Record preparation: $7.50 per hour

Photocopies or printing: $0.20 per page

Floppy or hard disks: $10 per disk

Computer programming: $15 per hour if a program needs to be developed to retrieve the information

Contact us

If you need more information, please contact the City’s Freedom of Information and Privacy Co-ordinator:

Office of the City Clerk
City of Mississauga
300 City Centre Drive
Mississauga, ON L5B 3C1

Email: privacy.info@mississauga.ca

Phone: 905-615-3200 ext: 5181 or
905-615-3200 ext: 5952

Personal information

Your personal information is collected under the authority of sections 11(1) and 227(c) of the Municipal Act, 2001 and will be used by City of Mississauga Staff to respond to your service request and/or inquiry.

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