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Novel Coronavirus (COVID-19) Information

Updated: April 7, 2020

MiWay remains committed to providing city-wide transit service and supporting the physical distancing efforts recommended by Peel Public Health and the provincial and federal governments. Please continue to be patient as we work together to provide the best possible transit service across Mississauga. We are all in this together and limiting transit use to essential travel only will help us all flatten the curve.

Read a message from Geoff Marinoff, Director, Transit.

Travel only when needed – Please limit travel to essential trips only to help flatten the curve. We remain an essential service to get you to the grocery store, to the pharmacy, to work or to the doctor. Please do not spend your day trying transit or exploring the city with your family. We will welcome you back once this is over and will happily showcase all we have to offer. Let’s all do our part.

Planned service reductions are in effect on several routes until further notice. Due to COVID-19, daily service adjustments will continue based on operator availability and ongoing customer demand. Check our trip planner for real-time bus schedules and the most up to date information. Trips are subject to change without notice.

Effective on April 13:

We will resume regular service on some routes and cancel GO Shuttle routes. In addition, some express routes will be restored and will service all local stops along the route. These changes are in addition to our current service reductions.

Weekday Service Changes

  • Regular service will resume:
    • 1 Dundas
    • 19 Hurontario
    • 35 Eglinton
  • Express service will resume with reduced frequencies, making all local stops:
    • 101 Dundas Express
    • 103 Hurontario Express
    • 104 Derry Express
  • GO Shuttle routes listed below will be cancelled:
    • 32 Lisgar GO
    • 37 Creditview-Erindale GO
    • 64 Meadowvale GO
    • 67 Streetsville GO

Saturday Service Changes

  • Regular service will resume:
    • 1 Dundas

Current Service Reductions:

Weekday Service Changes

  • Reduced service:
    • 1 Dundas
    • 3 Bloor
    • 5 Dixie
    • 11 Westwood
    • 19 Hurontario
    • 22 Finch
    • 32 Lisgar GO
    • 35 Eglinton-Ninth Line
    • 37 Creditview-Erindale GO
    • 44 Mississauga Road
    • 61 Mavis
    • 64 Meadowvale GO
    • 66 McLaughlin
    • 67 Streetsville GO
    • 109 Meadowvale Express
    • 110 University Express
  • Cancelled:
    • 100 Airport Express
    • 101 Dundas Express
    • 103 Hurontario Express
    • 104 Derry Express
    • 107 Malton Express
    • 185 Dixie Express
    • 300 Series School Routes

Saturday Service Changes

  • Reduced service:
    • 1 Dundas
    • 3 Bloor
    • 19 Hurontario
    • 26 Burnhamthorpe
    • 109 Meadowvale Express
  • Cancelled:
    • 101 Dundas Express
    • 103 Hurontario Express
    • 107 Malton Express
    • 110 University Express

Sunday Service Changes

  • Reduced service:
    • 19 Hurontario
    • 109 Meadowvale Express
  • Cancelled:
    • 101 Dundas Express
    • 103 Hurontario Express
    • 107 Malton Express
    • 110 University Express

Customers are asked to board and exit the bus using the rear doors until further notice. Customers requiring the ramp may continue to board at the front. No fare payment is required.

Access to the driver area will be restricted. Please respect the barrier in place for our operators – this is in place to exercise safe physical distancing between operator and passenger.

We continue to monitor passenger levels and enhance busier routes with additional buses on a daily basis. Some routes may continue to face overcrowding based on fluctuating customer demands. Our service planning and operations teams, transit operators and supervisors are working together to adjust service levels across the network.

Select seats on our buses have been taped off to encourage physical distancing between customers and each bus will have limited seating capacity. We will monitor bus capacity in real-time to determine if additional services are needed and will make service adjustments when possible.

When a bus reaches a capacity where physical distancing practices cannot be maintained, bus stops may be missed. Please be patient and practice physical distancing at bus stops and on the bus.

Transit remains an essential service in Mississauga. CCTT remains open to the public and customer service staff is available for in-person support inside the terminal at the Fares booth.

Hand Sanitizer units are available on both the upper and lower levels for the public. Units are monitored throughout the day and refilled as required by the cleaning staff.

CCTT construction continues at the discretion of the contractor.

MiWay has applied long-acting antimicrobial agents on all buses, operator change off cars and non-revenue vehicles. This is the same product being used by Metrolinx and other GTHA transit agencies. Enhanced cleans inside our buses continue nightly.

MiWay staff continue to maintain our ongoing bus cleaning schedule and are working hard to keep our buses clean of garbage. While winter dirt and grime may be present, our buses are safe and we will work to clean our fleet as fast as resources allow.

City Centre Transit Terminal and all City-owned Mississauga Transitway stations are receiving increased touch point cleaning.

Our Call Centre remains open to support our on-street operations and passengers. Call 905-615-INFO (4636) for assistance, or visit us online.

In-person customer support is available at CCTT, inside the terminal at the Fares booth.

For the latest news and up-to-date information, visit us on Twitter, Facebook or sign up for eNews.

MiWay service is free – PRESTO, ticket and cash fares are not required.

PRESTO Monthly Pass – Reimbursement for March monthly pass holders is currently being reviewed. More information will be shared in April. We thank you for your patience. Customers who use Autorenew and have been charged for April are asked to call the MiWay Customer Service team. PRESTO reimbursements for April will be processed at the end of the month. If you are an Autorenew customer, please log in to your online PRESTO account to cancel your Autorenew agreement online.

PRESTO ePurse – The City Centre Transit Terminal is no longer processing fare purchases for PRESTO ePurse until further notice. Customers may load PRESTO ePurse at other locations in Mississauga.

Tickets – Once fare payment is reinstated, the use of expired paper tickets will be determined.  Special purpose tickets do not expire.

  • Practice physical distancing – Give two metres, or the length of a hockey stick, on the bus, at stops and at terminals
  • Board at the back – to ensure the ongoing protection of our transit operators, all customers are to board from the rear doors. Customers requiring use of the ramp may still board at the front.
  • Wash your hands – after riding be sure to wash your hands or use hand sanitizer
  • Be patient – Our operators are doing their best to get you where you need to go and we are all in this together. Be patient. Be kind.
  • Stay in the know – For the latest news and up-to-date information, visit us on Twitter, Facebook or sign up for eNews.
  • Travel only when needed – Please limit travel to essential trips only to help flatten the curve. We remain an essential service to get you to the grocery store, to the pharmacy, to work or to the doctor. Please do not spend your day trying transit or exploring the city with your family. We will welcome you back once this is over and will happily showcase all we have to offer. Let’s all do our part.

Transit Operators are permitted to wear personally supplied face masks. This is a personal choice by the individual and does not assume the operator wearing the mask is ill.

Transit Operators have received individual bottles of hand sanitizer for personal use on the job.

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