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Novel Coronavirus (COVID-19) Information

Updated: June 29, 2020

Starting June 29, as part of our dedication to providing safe transit services, our staff will be distributing non-medical masks to customers at transit terminals in the morning and afternoon while supplies last. Stay updated

 

Starting July 2, MiWay will resume fare collection and front door boarding. Tickets will be accepted until December 31, 2020. It will be mandatory for riders to wear non-medical masks or face coverings on board buses. Children under the age of two, and people with disabilities or other medical conditions that prevent them from wearing any mask will not be required to wear one.


Starting July 6 to 31
, Pro-rated reimbursements for 11 days of free service available to all March 2020 monthly pass holders. Click here for more information and what action is required.

MiWay remains committed to providing city-wide transit service and supporting the physical distancing efforts recommended by Peel Public Health and the provincial and federal governments.

Please continue to be patient as we work together to provide the best possible transit service across Mississauga.

  • Wear a mask – Wear a non-medical mask or face covering on MiWay. Learn about face coverings, including how to properly wear, fit, remove, and clean your non-medical mask, visit the Peel Public Health and the Government of Ontario.
  • Practice physical distancing – On the bus, at stops, and at terminals.
  • Wash your hands – After riding be sure to wash your hands or use hand sanitizer.
  • Travel only when needed – Please limit travel to essential trips only to help flatten the curve. We remain an essential service to get you to the grocery store, to the pharmacy, to work, or to the doctor.
  • Be patient – Our operators are doing their best to get you where you need to go and we are all in this together. Be patient. Be kind.

MiWay will resume fare collection and front door boarding on Thursday, July 2. Tickets will be accepted until December 31, 2020.

The MiWay Fares Booth inside the City Centre Transit Terminal has reopened. Hours of Operation: Monday to Friday from 11:15 a.m. to 7 p.m. until further notice.

Avoid the line ups and load your PRESTO card online at prestocard.ca or download the official PRESTO App. Don’t have a PRESTO card? Visit a purchase location.

MiWay will resume fare collection and front door boarding on Thursday, July 2. Passengers are to enter through the front door, and exit through the back door. Passengers with accessibility needs can continue to exit through the front doors.

The terminal remains open to the public and customer service staff is available at the trailer outside near Platform D.

The Information Booth hours are:

  • Weekdays 7 a.m. to 7 p.m.
  • Saturday 9 a.m. to 4:25 p.m.
  • Sunday 11 a.m. to 6:25 p.m.

Hand sanitizer units are available on the upper and lower level for the public. Units are monitored throughout the day and refilled as required by the cleaning staff.

Construction continues at the discretion of the contractor.

Planned service adjustments are in effect on several routes until further notice. Due to COVID-19, daily service adjustments will continue based on operator availability and ongoing customer demand.

The following routes are running with changed service:

3 Bloor – Reduced weekday and Saturday service

8 Cawthra – Reduced weekday service

9 Rathburn-Thomas – Reduced weekday service

11 Westwood – Reduced weekday service

26 Burnhamthorpe – Reduced Saturday service

29 Park Royal-Homelands – Reduced weekday service

44 Mississauga Road – Reduced weekday service

46 Tenth Line-Osprey– Reduced weekday service

48 Erin Mills – Reduced weekday service

61 Mavis – Reduced weekday service

68 Terry Fox – Reduced weekday service

91 Hillcrest-Cooksville GO – Reduced weekday service

100 Airport Express – Full cancellation

101 Dundas Express – Cancelled on Sundays

107 Malton Express – Full cancellation

109 Meadowvale Express – Reduced service on weekdays and weekends

110 University Express – Reduced weekday service and cancelled on weekends

185 Dixie Express – Full cancellation

All 300 school routes – Full cancellation

GO shuttle routes – Full cancellation:

  • 32 Lisgar GO
  • 37 Creditview-Erindale GO
  • 64 Meadowvale GO
  • 67 Streetsville GO

Visit our service updates page for route specific adjustment details. Check our trip planner for real-time bus schedules and the most up to date information. Trips are subject to change without notice.

Effective July 2, MiWay will adjust seated passenger carrying capacity to 50 per cent on all buses with the introduction of mandatory mask use for customers. New seat signs will indicate for customers which seats are available.

Some routes may experience full buses due to fluctuating customer demand. Our service planning and operations teams, transit operators, and supervisors are working together to adjust service levels across the network.

When a bus reaches a capacity, bus stops may be missed. Please be patient and practice physical distancing at bus stops, terminals, and on the bus.

MiWay has applied long-acting antimicrobial agents on all buses, operator change off cars, and non-revenue vehicles. This is the same product being used by Metrolinx and other GTHA transit agencies. Enhanced cleans inside our buses continue nightly.

MiWay staff continue to maintain our ongoing bus cleaning schedule and are working hard to keep our buses clean of garbage.

City Centre Transit Terminal and all City-owned Mississauga Transitway stations are receiving increased touch point cleaning.

Our Call Centre continues to support our on-street operations and passengers. Call 905-615-INFO (4636) for assistance, or visit us online.

In-person customer support is available at City Centre Transit Terminal at the trailer outside near Platform D.

For the latest news and up-to-date information, visit us on Twitter, Facebook, or sign up for eNews.

A biohazard barrier has been installed at the driver compartment to offer enhanced protection for our drivers.

Transit Operators are permitted, but not required, to wear a MiWay supplied reusable, or personally supplied face covering when driving the bus. This is a personal choice by the individual operator.

Starting July 2, all Transit Operators and customer facing staff will be required to wear a non-medical mask or face covering when interacting with customers outside of their enclosed work area.

Transit Operators receive individual bottles of hand sanitizer for personal use on the job.

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