Novel Coronavirus (COVID-19) Information
Updated: May 22, 2020
NOTICE: The Ontario Ministry of Heath recommends the use a face covering (non-medical mask such as a cloth mask) to reduce the risk of transmission of COVID-19 when physical distancing and keeping two-metres’ distance from others may be challenging or not possible. Learn about face coverings, including how to properly fit, wear, remove and clean your non-medical face mask.
MiWay remains committed to providing city-wide transit service and supporting the physical distancing efforts recommended by Peel Public Health and the provincial and federal governments. Please continue to be patient as we work together to provide the best possible transit service across Mississauga. We are all in this together and limiting transit use to essential travel only will help us all flatten the curve.
Read a message from Geoff Marinoff, Director, Transit.
Travel only when needed – Please limit travel to essential trips only to help flatten the curve. We remain an essential service to get you to the grocery store, to the pharmacy, to work or to the doctor. Please do not spend your day trying transit or exploring the city with your family. We will welcome you back once this is over and will happily showcase all we have to offer. Let’s all do our part.
Planned service reductions are in effect on several routes until further notice. Due to COVID-19, daily service adjustments will continue based on operator availability and ongoing customer demand. Visit our service updates page for route specific adjustment details. Check our trip planner for real-time bus schedules and the most up to date information. Trips are subject to change without notice.
Customers are asked to board and exit the bus using the rear doors until further notice. Customers requiring the ramp may continue to board at the front. No fare payment is required.
Access to the driver area will be restricted. Please respect the barrier in place for our operators – this is in place to exercise safe physical distancing between operator and passenger.
Passenger capacity has been reduced on all buses. Select seats on all buses have been taped off to promote physical distancing within the bus and access to the driver area is restricted. Passenger levels continue to be monitored and busier routes enhanced with additional buses on a daily basis. Some routes may experience full buses due to fluctuating customer demands. Our service planning and operations teams, transit operators, and supervisors are working together to adjust service levels across the network.
When a bus reaches a capacity where physical distancing practices cannot be maintained, bus stops may be missed. Please be patient and practice physical distancing at bus stops, terminals, and on the bus.
Transit remains an essential service in Mississauga. CCTT remains open to the public and customer service staff is available for in-person support inside the terminal at the Fares booth.
The information booth hours are:
- Weekdays 7 a.m. to 7 p.m.
- Saturday 9 a.m. to 4:25 p.m.
- Sunday 11 a.m. to 6:25 p.m.
Hand Sanitizer units are available on both the upper and lower levels for the public. Units are monitored throughout the day and refilled as required by the cleaning staff.
CCTT construction continues at the discretion of the contractor.
MiWay has applied long-acting antimicrobial agents on all buses, operator change off cars and non-revenue vehicles. This is the same product being used by Metrolinx and other GTHA transit agencies. Enhanced cleans inside our buses continue nightly.
MiWay staff continue to maintain our ongoing bus cleaning schedule and are working hard to keep our buses clean of garbage. While winter dirt and grime may be present, our buses are safe and we will work to clean our fleet as fast as resources allow.
City Centre Transit Terminal and all City-owned Mississauga Transitway stations are receiving increased touch point cleaning.
Our Call Centre remains open to support our on-street operations and passengers. Call 905-615-INFO (4636) for assistance, or visit us online.
In-person customer support is available at CCTT, inside the terminal at the Fares booth.
MiWay service is free – PRESTO, ticket and cash fares are not required.
PRESTO Monthly Pass – Reimbursement for March monthly pass holders is currently being reviewed. More information will be shared in April. We thank you for your patience. Customers who use Autorenew and have been charged for April are asked to call the MiWay Customer Service team. PRESTO reimbursements for April will be processed at the end of the month. If you are an Autorenew customer, please log in to your online PRESTO account to cancel your Autorenew agreement online.
PRESTO ePurse – The City Centre Transit Terminal is no longer processing fare purchases for PRESTO ePurse until further notice. Customers may load PRESTO ePurse at other locations in Mississauga.
Tickets – Once fare payment is reinstated, the use of expired paper tickets will be determined. Special purpose tickets do not expire.
- Practice physical distancing – Give two metres, or the length of a hockey stick, on the bus, at stops and at terminals. The Province of Ontario recommends those travelling on public transit should wear a non-medical mask or face covering.
- Board at the back – to ensure the ongoing protection of our transit operators, all customers are to board from the rear doors. Customers requiring use of the ramp may still board at the front.
- Wash your hands – after riding be sure to wash your hands or use hand sanitizer
- Be patient – Our operators are doing their best to get you where you need to go and we are all in this together. Be patient. Be kind.
- Stay in the know – For the latest news and up-to-date information, visit us on Twitter, Facebook or sign up for eNews.
- Travel only when needed – Please limit travel to essential trips only to help flatten the curve. We remain an essential service to get you to the grocery store, to the pharmacy, to work or to the doctor. Please do not spend your day trying transit or exploring the city with your family. We will welcome you back once this is over and will happily showcase all we have to offer. Let’s all do our part.
Transit Operators are permitted to wear MiWay supplied reusable, or personally supplied face coverings. This is a personal choice by the individual.
Transit Operators receive individual bottles of hand sanitizer for personal use on the job.
Temporary biohazard barriers are being installed at the driver compartment to offer enhanced protection to our drivers in advance of a return to front door passenger boarding (date unknown). Completion is expected by the end of June. MiWay will continue to review a permanent physical barrier for buses.