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Business Services budget

Business services make up 4% of the City’s total budget. In 2019, the City increased the business services budget by 2 million dollars.

Download a copy of the previous Business Service budget.


To enable the delivery of excellent public service by providing advice, expertise and essential support. We work with all business units across the organization to allow services to be delivered to residents and businesses in the most cost-effective, innovative and efficient manner.

The services we provide

Business Services includes five interrelated teams within the City of Mississauga including Human Resources (HR), Finance, Strategic Communications, Corporate Performance and Innovation (CPI), and Revenue and Materiel Management. Together these teams partner with all divisions across the organization to:

  • Enable planning and executing of organizational strategies including considerations for human resource, finances and revenue collection, procurement of goods and services, complete and timely information delivery and organizational training and development
  • Enable continuous transformation across the organization by being the agent that helps shape processes, content and culture that together improve the organization’s capacity for change
  • Work in a way that delivers administrative efficiencies that reduce cost while maintaining quality and service levels

Interesting facts about this service

In 2017:

  • Posted 560 jobs, with 37% increased interest in using social media since 2016
  • Issued almost 500,000 tax bills, collecting 97.4% of the $1.6 billion in property taxes billed for the City, Region and School Boards
  • Managed $620 million in reserves, achieving a 1.7% Investment Yield in Excess of Standards
  • Connected daily with 54,600 followers and 29,250 friends on the City’s corporate
  • Twitter and Facebook channels, and monthly with 33,000 subscribers via the City’s corporate newsletter, and
  • Provided 6,785 hours of continuous improvement training to 1,384 staff in all five departments
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