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Make a complaint

If the City has not met your expectations or you are unhappy with any of the services provided by us, please contact us in one of the following ways:

By phone

Call 311 (905-615-4311 outside City limits) and a Customer Service Advisor will guide you through the process and next steps.

By email

Send us an email at public.info@mississauga.ca. We’ll review your complaint and reply to your email within 24 hours to let you know how we’re addressing your concern.

Help us serve you better

  • Tell us if you are making a new complaint or following-up on an existing one
  • Clearly describe the problem and suggest how you would like it resolved

Other types of complaint

If your complaint is not about City services, you have the following options:

If you remain unsatisfied or feel we have not addressed your concern properly, you can register a complaint with the Ontario Ombudsman’s Office.

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