City services during the COVID-19 outbreak
The City will continue to deliver essential services including Fire, MiWay, and our 311 Contact Centre. To help slow the rate of the COVID-19 virus, many City services and facilities are temporarily affected.
Current service impacts
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Due to the closure of City facilities, invoices paid by cheque will be significantly delayed. Vendors can register for Electronic Funds Transfer (EFT) to ensure on-time payment from the City.
- The City’s Animal Services Shelter is closed to the public and operating with reduced staffing
- Education and outreach programs are suspended
- Enforcement of non-emergency By-laws related to animals is suspended
- Emergency animal field services will continue
Public service counters in the City supporting the purchase and renewal of pet licenses are currently closed. Renewals and new licenses can still be submitted online or by phone and will be processed in the usual way.
Pet license renewal fees are deferred until 30 days after the re-opening of City public counters.
Your renewal payment may be made sooner.
All business licenses that have expired since March 1, 2020 have been extended until further notice.
All fines, penalties and late fees have been temporarily suspended for any licence that has expired after March 1, 2020.
New licence applications are suspended until further notice. Complaints related to business licensing will still be investigated.
The Clerk’s Office remains closed until further notice. At this time, parties may preserve construction liens on City projects by submitting a completed Form 12: Claim for Lien under Section 34 of the Act to firstname.lastname@example.org. Please reference “Construction Lien” in the email subject line.
All public service counters in the City are currently closed. The Committee of Adjustment is still accepting applications and general enquiries via email to email@example.com.
Your application must be completed in full and include a complete set of drawings. We’ll contact you about hearing dates, fee payment and commissioning when possible.
All facilities are closed until further notice, including:
- Living Arts Centre
- Meadowvale Theatre
- Museums (Benares and Bradley)
- Small Arms Inspection Building
- Celebration Square Outdoor Rink
- Film Office
All creative programs and activities are cancelled until further notice.
Spring program start dates will be delayed as a result of these closures. To hold your spot, keep your registration and we’ll credit you for any missed classes once programs begin. We will provide more information as it becomes available.
By-law Enforcement and Security Officers are enforcing provincial orders under the Emergency Management and Civil Protection Act, including:
- Mandatory closure of all non-essential businesses
- Banning gatherings of more than five people (unless it’s a household of five people or more)
Failure to comply with an order made under the Emergency Management and Civil Protection Act may result in a fine of $750 or $1,000 for obstructing any person in exercising a power or performing a duty under the order. If the charge is laid by issuing a summons, a failure to comply with an emergency order could result in a fine up to $100,000 and up to one year imprisonment for an individual, $500,000 for a director or officer of a corporation or $10,000,000 for a corporation upon conviction.
To report non-compliance, call 311 (905-615-4311 from outside City limits). If the non-compliance is related to a food establishment such as a bar or restaurant, call Peel Public Health at 905-799-7700.
Fire and Emergency Services is an essential service that will continue to operate.
- Fire stations and tours are closed to visitors
- Public counters are closed
- Fire Prevention Public Educators have cancelled or rescheduled all public events
- Fire Inspection services are operating at a modified delivery level but continue to meet legislative requirements
Forestry will only attend emergency and high priority tree maintenance requests to maintain public safety.
Non-emergency related requests, such as pruning, tree removal and status updates, are not being accepted.
For urgent matters please call 311 (905-615-4311 from outside City limits).
We’re still accepting freedom of information requests by mail. Please be aware that there may be a delay in our response.
All programs are cancelled and libraries are closed until further notice.
- Online resources are still available
- Library card holders can now borrow 15 items on Hoopla and 20 items on OverDrive
- Residents can sign up for a virtual library card
- Bookdrops are closed, please hold all book returns until further notice
- All physical library materials and hold expiration dates will continue to be extended
- No new fines will accrue on library accounts
- New services will be offered when it is safe to do so and in alignment with the recommendation of the Peel Medical Officer of Health
Learn more on the Library’s website.
Until further notice we’re not issuing marriage licences, or booking and performing civil ceremonies.
Transit is an essential service and will remain open to the public, with some service changes:
- MiWay service is free until further notice
- You must board the bus from the rear doors
- Customers requiring the use of the ramp can continue to board the bus from the front doors
- We’ll notify monthly PRESTO pass holders about the status of their March and April passes in the coming weeks
- There are planned service reductions on several routes due to reduced demand
- Daily service adjustments will continue based on transit operator availability and ongoing customer demand until further notice
- City Centre Transit Terminal remains open. Information staff are available at the fares booth. Interior renovations will continue.
Learn more about the latest service changes on MiWay’s website.
Parking enforcement is suspended for:
- On-street time limits such as five and 15 hour parking
- Overnight 2 a.m. to 6 a.m. parking restrictions
- Overnight permits are not required until further notice
These offences may be enforced in exceptional circumstances to ensure the safe movement of vehicles.
All other parking offences will continue to be enforced to maintain public safety. This includes fire routes, accessible parking, no stopping area, prohibited parking areas, and areas where paid parking is required.
If you notice an urgent parking issue impacting public safety, please call 311 (905-615-4311 outside City limits).
Parking lots for City parks are closed until further notice.
- Parking lots will be closed to vehicles at City parks and at some community centres adjacent to parks
- Green spaces and park trails remain open for walking as long as physical distancing is maintained
All park facilities are also closed, including:
- Outdoor fitness equipment
- Sport courts
- Sports fields
- Leash-free zones
- Picnic shelters
- Skateboard parks
There are signs about the closure on these facilities.
If you’re visiting a park space, please practice physical distancing.
All public service counters in the City are currently closed. Call 311 (905-615-4311 outside City limits) for all general planning and building enquiries.
Building Permits and Planning applications
The Planning and Building Department continues to process all existing and new development applications and building permit applications.
Site Plan applications
You can still apply, update and complete online applications on the ePlans portal. For current applications, please send updates and communications to the Planner assigned to your application.
OPA & Rezoning applications
For resubmissions, new Official Plan and/or Zoning By-law applications, call 311 or email firstname.lastname@example.org to contact the Planning Services Centre team.
Application Related inquiries
If you have questions about the conditions identified within your project status report, please email your reviewer.
Building permit inspections
Inspections can be scheduled online using the permit number and web access ID on your Building Permit Notice Card.
However, to help maintain the health and safety of residents, clients and staff, we ask that you delay inspection requests where possible.
Only online payments are currently accepted.
Interim property tax payments
Interim property tax due dates in April, May and June 2020 are deferred to July, August and September 2020. Notices were distributed to taxpayers at the end of March 2020.
For more information, see interim property tax deferral fact sheet (PDF).
Final property tax payments
The City of Mississauga made the decision to defer final tax payments for 90 days and stop late payment charges and fees related to tax payments. This will help provide further financial assistance to families and businesses and ease financial pressures as a result of the impacts of COVID-19.
For more information, see final property tax deferral fact sheet (PDF).
Wireless Mississauga is a city-wide network of free wireless hotspots available for public use. These locations are helping provide internet service to those in need, who may not have easy access, while allowing for physical distancing. To view a map of free wireless hotspot locations, visit http://ow.ly/4TtF30qBJ3W.
Peel Public Health guidelines advise residents to stay at home and leave for essential items or needs or for solo exercise. If you need some fresh air, it’s okay to go outside for a short time while practising physical distancing – staying a safe distance of 2 metres away from other people. These guidelines apply at all the Wireless Mississauga hotspots.
In addition, it is important to remember that while City parks, green space, trails and pathways remain open for walking, cycling or running, the City is enforcing four Emergency Orders under the Emergency Management and Civil Protection Act. This includes enforcement around gatherings larger than five people and closures of recreational facilities in City parks including playgrounds, benches, parking lots, sport courts and picnic areas.
So please ensure that you’re following all health guidelines, bylaws and closure orders when accessing Wireless Mississauga hotspots.
BraeBen golf course will reopen on May 16 and Lakeview will reopen on May 21. Visit mississauga.ca/golf for more information and to book tee times.
The majority of facilities are closed until further notice, including:
- Active living centres
- Arenas (including Vic Johnston Arena)
- Community centres
- Fitness centres
- Indoor & outdoor pools
- Mississauga Seniors’ Centre
- Outdoor rinks (Burnhamthorpe, Celebration Square, Woodhurst)
- Paramount Fine Foods Centre
- Park facilities including playgrounds, splash pads, leash-free zones, sports courts and sports fields
As a result, all Spring programs and activities are also cancelled.
Learn more about Recreation and sports closures and cancellations.
Please be advised that all scheduled matters under the Provincial Offices Act (POA), screening and hearing appointments scheduled between April 6 through to and including May 29, 2020 are being adjourned. Your attendance at court is not required at this time. A notice of your new court date, screening or hearing appointment will be sent to you by mail to the address on file with the court.