Due to the closure of City facilities, Accounts Payable can only process payment by Electronic Funds Transfer (EFT) or Visa Payables. To register for EFT, complete this form and e-mail it to firstname.lastname@example.org. For more information on Visa Payables or questions, call 311 (905-615-4311 outside City limits).
- The City’s Animal Services Shelter is closed to the public and operating with reduced staffing
- Education and outreach programs are suspended
- Enforcement of non-emergency By-laws related to animals is suspended
- Emergency animal field services will continue
Public service counters in the City supporting the purchase and renewal of pet licenses are currently closed. Renewals and new licenses can still be submitted online or by phone and will be processed in the usual way.
Pet license renewal fees are deferred until 30 days after the re-opening of City public counters.
Your renewal payment may be made sooner.
All business licenses that have expired since March 1, 2020 have been extended until further notice.
All fines, penalties and late fees have been temporarily suspended for any licence that has expired after March 1, 2020.
New licence applications are suspended until further notice. Complaints related to business licensing will still be investigated.
The Clerk’s Office remains closed until further notice.
The Clerk’s Office remains closed until further notice. At this time, parties may preserve construction liens on City projects by submitting a completed Form 12: Claim for Lien under Section 34 of the Act to email@example.com. Please reference “Construction Lien” in the email subject line.
All public service counters in the City are currently closed. The Committee of Adjustment is holding processing applications and holding virtual meetings.
Enquires can be made by emailing firstname.lastname@example.org
The Committee of Adjustment agenda, staff and agency comments, decisions and live stream of the meetings can be found at the following link – http://www.mississauga.ca/portal/cityhall/calendar
Applications can be filed at email@example.com
Your application must be completed in full and include a complete set of drawings. We’ll contact you about hearing dates, fee payment and commissioning of the application.
City construction is an essential service under the amended Ontario Regulation 82/20. The City is keeping employees, contractors and the community safe by following Province of Ontario legislation and guidelines, public health directives, physical distancing, using personal protection equipment and adjustment of work schedules.
At this time, parties may preserve construction liens on City projects by submitting a completed Form 12: Claim for Lien under Section 34 of the Act to firstname.lastname@example.org. Please reference “Construction Lien” in the email subject line.
We’re actively working to safely reopen Culture facilities and services with support from Peel Public Health and our government partners.
Here’s what’s currently open:
- Celebration Square and the Fountain, including the Lion’s Farmers Market and Food Trucks, with modified access. Learn more.
- Museums and Small Arms Inspection Building, with modified access and services. Leslie Log House will remain closed. Plan your visit.
- The Film Office is currently open and accepting film permit requests. Apply now.
- The Living Arts Centre will reopen in a staged approach:
- Starting August 17, meeting rooms will be made available
- Most of the LAC facility reopens on September 8, including the RBC Theatre, studio rentals, group bookings & the box office
- Hammerson Hall reopens October 1
- Meadowvale Theatre is currently accepting rental inquiries, however, the facility remains closed to the public until further notice
- Culture Programs’ Fall 2020 Session will open for registration on August 24. More details to come.
Please follow @saugaculture on social media or sign-up for the Culture Newsletter for the latest information.
By-law Enforcement and Security Officers are enforcing provincial orders under the Reopening Ontario (A Flexible Response to COVID-19) Act, including:
Fire and Emergency Services is an essential service that will continue to operate.
- Fire stations and tours are closed to visitors
- Public counters are closed
- Fire Prevention Public Educators have cancelled or rescheduled all public events
- Fire Inspection services are operating at a modified delivery level but continue to meet legislative requirements
Forestry will only attend emergency and high priority tree maintenance requests to maintain public safety.
Non-emergency related requests, such as pruning, tree removal and status updates, are not being accepted.
For urgent matters please call 311 (905-615-4311 from outside City limits).
We’re still accepting freedom of information requests online and by mail. Please be aware that there may be a delay in our response.
All programs are cancelled and libraries are closed until further notice.
- Curbside pickup of holds is available at select locations. You need to book an appointment.
- Online resources are still available
- Library card holders can now borrow 15 items on Hoopla and 20 items on OverDrive
- Residents can sign up for a virtual library card
- Bookdrops are open at all locations, except Mississauga Valley Library
- All physical materials borrowed before the library closure are now due on July 31
- New services will be offered when it is safe to do so and in alignment with the recommendation of the Peel Medical Officer of Health
Learn more on the Library’s website.
The City has resumed issuing marriage licences and performing civil marriage ceremonies with appropriate health and safety protocols in place. Licences will be issued by appointment only at the Provincial Offences Courthouse, with only one applicant permitted to attend the appointment.
Civil ceremonies officiated by the City of Mississauga officiants can hold a maximum of 10 including the officiant and couple to be married. Please book an appointment to speak with staff regarding Officiant availability.
Transit continues to operate across Mississauga, with some service changes:
- Fare collection and front door boarding has resumed. All customers are required to wear a non-medical mask or face covering on MiWay.
- It is mandatory for riders to wear non-medical masks or face coverings on board buses. Children under the age of two, and people with disabilities or other medical conditions that prevent them from wearing any mask will not be required to wear one.
- There are planned service adjustments on several routes due to reduced demand.
- Daily service adjustments will continue based on transit operator availability and ongoing customer demand until further notice.
- City Centre Transit Terminal remains open. Interior renovations continue.
- The fares booth at City Centre Transit Terminal is open. Customers can purchase fare product Monday – Friday from 11:15 a.m. to 7 p.m. until further notice.
- Information staff are available inside the trailer near Platform D. Physical distancing measures are in place.
Learn more about the latest service changes on MiWay’s website.
All public service counters in the City are currently closed. Call 311 (905-615-4311 outside City limits) for all general planning and building enquiries.
The Building Division continues to process all existing and new building permit applications online using the ePlans portal.
Site Plan applications
You can still apply, update and complete online applications on the ePlans portal. For current applications, please send updates and communications to the Planner assigned to your application.
OPA & Rezoning applications
For resubmissions, new Official Plan and/or Zoning By-law applications, call 311 or email email@example.com to contact the Planning Services Centre team.
Application Related inquiries
If you have questions about the conditions identified within your project status report, please call or email your reviewer or call 905-615-4311.
Building permit inspections
Inspections can be scheduled online using the permit number and web access ID on your Building Permit Notice Card.
However, to help maintain the health and safety of residents, clients and staff, we ask that you delay inspection requests where possible.
Only online payments via ePlans and electronic payments are currently accepted.
Interim property tax payments
Interim property tax due dates in April, May and June 2020 are deferred to July, August and September 2020. Notices were distributed to taxpayers at the end of March 2020.
For more information, see interim property tax deferral fact sheet (PDF).
Final property tax payments
The City of Mississauga made the decision to defer final tax payments for 90 days and stop late payment charges and fees related to tax payments. This will help provide further financial assistance to families and businesses and ease financial pressures as a result of the impacts of COVID-19.
For more information, see final property tax deferral fact sheet (PDF).
Public meetings for development and Committee of Adjustment applications are now proceeding. Public meeting notices provide a range of options for residents and businesses to access additional information, how to contact the City planner and how to provide written comments by main or email. View the City’s Agendas for the Planning and Development Committee and the Committee of Adjustment.
Community engagement for City led projects is proceeding based on the following principles:
- No in-person engagement until further notice
- Project Leads will work with the local Councillor on appropriate timing and engagement methods
- Virtual engagement sessions will be paired with other accessible methods such as phone calls, emails, written submissions
- Engagement during popular vacation weeks and dates of significance will be avoided
- Engagement outreach must not interfere with the City’s COVID-19 related messaging
- Targeted engagement may proceed with audiences operating “business as usual”. Broader community engagement would occur when Provincial direction enables the larger population to achieve “business as usual” and Council has set direction regarding the recovery plan and approach.
View City led engagements.
Wireless Mississauga is a city-wide network of free wireless hotspots available for public use. These locations are helping provide internet service to those in need, who may not have easy access, while allowing for physical distancing. To view a map of free wireless hotspot locations, visit http://ow.ly/4TtF30qBJ3W.
Peel Public Health guidelines advise residents to stay at home and leave for essential items or needs or for solo exercise. If you need some fresh air, it’s okay to go outside for a short time while practising physical distancing – staying a safe distance of 2 metres away from other people. These guidelines apply at all the Wireless Mississauga hotspots.
In addition, it is important to remember that while City parks, green space, trails and pathways remain open for walking, cycling or running, the City is enforcing four Emergency Orders under the Emergency Management and Civil Protection Act. This includes enforcement around gatherings larger than five people and closures of recreational facilities in City parks including playgrounds, benches, parking lots, sport courts and picnic areas.
So please ensure that you’re following all health guidelines, bylaws and closure orders when accessing Wireless Mississauga hotspots.
Following the Provincial Government and Public Health guidelines, The City of Mississauga has made the difficult decision to cancel all previously scheduled Recreation Programs (including summer camp) for July and August. In an effort to support families in Mississauga, we will now offer a modified version of our popular Summer Fun Camp, aligning with the Ministry of Health’s guidelines.
Learn more about the status of recreation and parks services.
In addition, with the recent announcement by the Province that stage 2 re-opening would include water recreational facilities such as outdoor pools, wading pools and spray pads, we are happy to announce that as of Saturday July 4 all 7 outdoor pools will be open.
Programming will include public recreational swims and adult lane and leisure swims with advanced online bookings only (up to seven days in advance with a limit of one spot per person, per day). Bookings will be available as of Saturday June 27 at activemississauga.ca
Learn more about the status of recreation and parks services.
The Provincial Offences Court located at 950 Burnhamthorpe Road West will be reopening on August 4, 2020 for administrative functions only, including filing for a trial date, filing for an early resolution date, filing for a screening appointment, paying a penalty notice, paying a provincial offence certificate, applying for a reopening of a case, applying for an extension of time to pay and general inquiries.
Physical distancing signage is in place and to be followed and the City’s Mandatory Face Covering By-law applies.
All Provincial Offences Act (POA) matters scheduled from March 16, 2020 through to and including September 11, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, do not attend court. This applies to all POA courts in Ontario. A notice of your new court date will be sent to you by mail to the address on file with the court.
The Government of Ontario extended all time limits under the Provincial Offences Act until September 11, 2020. A copy of the order is available at EMPCA.
Updated information about court proceedings at the Ontario Court of Justice can be found on the Court’s website at Ontario Court of Justice.