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COVID-19: Follow public health measures during the stay-at-home order

Mississauga. Strong. Ready.

COVID-19
STAY-AT-HOME ORDER

Latest news and information about Mississauga’s response to COVID-19.

Status of City services

Last updated on

Information about changes to City services and what facilities are closed due to COVID-19 public health measures.

Accounts Payable can only process payment by Electronic Funds Transfer (EFT) or Visa Payables. To register for EFT, complete this form and submit it via email to ap.central@mississauga.ca. For more information, call 311 (905-615-4311 outside City limits).

  • Education and outreach programs are suspended
  • Animal Services Shelter is open by appointment only with appropriate health and safety protocols in place

License a pet

You can renew or register for a pet licence online or by phone at 905-896-5858 (choose option 4).

If you’re not able to renew or register for a pet licence online or by phone, you can book an appointment to submit your application in person at the Animal Services Shelter.

Adopt a pet

To schedule an appointment to adopt a pet call Animal Services at 905-896-5864 and select option 2. See what animals are currently available.

The Building Division continues to process all existing and new building permit applications online using the ePlans portal.

Provincewide Stay-At-Home Order – Essential Construction

Please be advised that while building permit applications continue to be accepted and processed, the issuance of a building permit is subject to all restrictions and prohibitions under the law. More specifically, issuance of a permit does not mean that construction can be carried out in contravention of any Act, Regulation and/or provincial order prohibiting construction deemed non-essential. Please note that you must review the list of construction projects deemed essential and it is recommended that you seek legal opinion to determine whether the project is deemed essential under the Declaration of emergency and provincewide Stay-at-Home order and its Regulations, as amended, before proceeding with construction in order to avoid contravention of the law. Construction projects deemed non-essential are prohibited. Only those construction projects deemed essential will continue to be inspected pursuant to authority under the Building Code Act. Any construction projects deemed non-essential will not continue to be inspected.

Application related inquiries

If you have questions about the conditions identified within your project status report, please call or email your reviewer or call 311 (905-615-4311 outside City limits).

Building permit inspections

Inspections can be scheduled online using the permit number and web access ID on your Building Permit Notice Card.

Work being done without a permit

To report work being done without a permit, first check the property information. If there is no permit, then call 311 (905-615-4311 outside City limits).

These guides may address some of your concerns about ongoing construction.

Payment

Only online payments via ePlans and electronic payments are currently accepted.

The Clerk’s Office is currently open by appointment only for some services. Book an appointment at the City Clerk’s Office.

Council and Committee meetings will continue to be live-streamed and are available on Council and Committee Videos.

To speak at a meeting, you must register in advance. Registration details will be outlined in the agenda.

Construction related to municipal infrastructure is permitted under the amended Ontario Regulation 82/20. The City is keeping employees, contractors and the community safe by following Province of Ontario legislation and guidelines, public health directives, physical distancing, using personal protection equipment and adjustment of work schedules.

Construction liens

At this time, parties may preserve construction liens on City projects by submitting a completed Form 12: Claim for Lien under Section 34 of the Act to vital.stats@mississauga.ca. Please reference “Construction Lien” in the email subject line.

You can apply for all development applications on the ePlans portal.

For current applications, please send updates and communications to the Planner assigned to your application.

Resubmissions for Official Plan and/or Zoning By-law Amendments, Removal of the Holding Symbol, Subdivision or Condominium applications submitted prior to April 12, 2021, call 311 (905-615-4311 outside City limits) or email eplans.devdes@mississauga.ca.

Application related inquiries

If you have questions about the conditions identified within your project status report, please call or email your reviewer or call 311 (905-615-4311 outside City limits).

Payment

Only online payments via ePlans and electronic payments are currently accepted.

Fees for planning applications can also be paid by cheque.

Contact 311 to report a violation of the gathering limits.

The Reopening Ontario (A Flexible Response to COVID-19) Act states it is an offence to host an event that exceeds the gatherings limits, with a minimum $10,000 fine, as well as a temporary closure order for violation of the gathering limits.

Tickets of $750 can now be issued for violating Provincewide Shutdown measures.

Fire and Emergency Services is an essential service that will continue to operate.

  • Fire stations and tours are closed to visitors
  • Public counters are closed
  • Fire Prevention Public Educators have cancelled or rescheduled all public events
  • Fire Inspection services are operating at a modified delivery level but continue to meet legislative requirements

We’re still accepting freedom of information requests online and by mail. Please be aware that there may be a delay in our response.

All library locations are open for contactless holds pickup only.

Customers can return items at outdoor drop boxes.

Visit mississaugalibrary.ca and follow Mississauga Library on InstagramFacebook and Twitter for updates.

Our marinas are closed for recreational boating. They are open only for maintenance for boats stored with us over the winter months in order to prepare for launch. Staff will schedule appointments for slip holders who have secured winter storage to perform any necessary maintenance on site. Credit Village and Lakefront Promenade Marinas were scheduled to open on May 1.

You can apply for a marriage licence at the Civic Centre by appointment only.

The City Hall wedding chapel is closed.

Transit service continues across Mississauga. MiWay service on several routes has changed to meet current ridership levels. Face coverings or face masks are required.

Check MiWay’s trip planner for real-time bus schedules and the most up-to-date information. Trips are subject to change without notice.

The Film Office is open and accepting film permit requests.

The Living Arts Centre and Meadowvale Theatre are closed.

For the latest updates, follow @saugaculture or get Culture email updates.

What’s closed

Outdoor recreational amenities such as outdoor fitness equipment, picnic sites, skate and BMX parks, basketball courts, tennis/pickleball courts, soccer fields and baseball diamonds are closed.

What’s open

Premier Ford announced regulations will be amended to allow playgrounds, but gatherings outside will still be enforced. Play outside safety by keeping your distance and wear face coverings if you can’t.

  • Leash free zones
  • Park benches
  • Parks and green spaces for walk-through access
  • Playgrounds

If you’re facing financial problems due to the COVID-19 pandemic, you can apply to defer payment of your 2021 property taxes until December 15, 2021.

Apply to defer 2021 property tax payments

 

The Provincial Offences Court at 950 Burnhamthorpe Road West is open for administrative services only, including:

  • Filing for a trial date, early resolution date or screening appointment
  • Paying a penalty notice or provincial offence certificate
  • Applying for a re-opening or extension of time to pay and general inquires

You must wear a face mask or face covering and physically distance while in the courthouse.

Attending court remotely

All Provincial Offences Act (POA) matters are being rescheduled for remote hearings. If you receive a Part III summons for a traffic or by-law offence, do not attend court.

A notice of your new court date will be sent to you by mail to the address on file with the court. The notice will contain instructions on how to attend court remotely.

From February 1, if you receive a Part III Summons for a traffic or by-law offence, your court appearance will be via conference call. Only Part III Summons (first appearances) are proceeding at this time.

Remote early resolutions

All court locations will continue to hear matters remotely. A notice of your new remote early resolution will be sent to you by mail to the address on file with the court.

Address changes

If your address changes, it is your responsibility to update the court office with your new address. You can email your new address to court.admin@mississauga.ca.

Public meetings for development and Committee of Adjustment applications are now proceeding. Public meeting notices provide a range of options for residents and businesses to access additional information, how to contact the City planner and how to provide written comments by mail or email.  View the City’s Agendas for the Planning and Development Committee and the Committee of Adjustment.

While we continue to respond to this pandemic, we are working hard to deliver essential services and projects to keep our City moving and safe. While we can’t connect in-person at this time, we still want to connect! We are working to share information and discuss City projects in a virtual manner.

View City-led engagements.

Wireless Mississauga is a city-wide network of free wireless hotspots available for public use. These locations are helping provide internet service to those in need, who may not have easy access, while allowing for physical distancing.

View a map of free wireless hotspot locations.

The Government of Ontario announced further restrictions to the stay-at-home order, in effect as of Saturday, April 17. As a result, all outdoor recreational amenities, such as golf courses, basketball courts, soccer fields and playgrounds are closed.

We continue to offer virtual services online. See a complete program and service impact update.

Due to COVID-19, most volunteer opportunities are currently unavailable. We’ll bring back volunteers when it makes sense to do so, based on the status of operations and health and safety protocols.

Find a volunteer opportunity.

 

All individuals entering City facilities are expected to comply with all applicable advice and instructions of public health officials, including matters regarding physical distancing and wearing of face coverings.  The City may impose additional health and safety guidelines and requirements.  By entering City facilities, facility users acknowledge the possible presence of COVID-19, assume the associated risks, and waive any and all associated claims against the City.

COVID-19 Safety Plan